Store Operations Associate

About the Role

This role involves managing and maintaining stores within a district, with a focus on customer service and property maintenance.

Key Responsibilities

• Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.

• Deliver a standout customer experience through face-to-face interactions.

• Meet monthly sales goals and metrics.

• Perform daily operational tasks, including lock checks and showing units to customers.

• Rent self-storage units.

• Sell store merchandise.

• Manage the leasing process.

• Accept payments using the Point-of-Sale System (POS).

• Complete daily bank deposits.

• Make courtesy calls to customers regarding late payments.

• Property Maintenance

• Perform daily walks of the property.

• Clean units and store grounds.

• Open and close storage doors (up to 50 lbs.).

• Maintain the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.

• Ensure the storage facility is clean and safe, meeting company guidelines for restrooms, landscaping, parking areas, storage doors, and office space.

Requirements & Tech Stack

• Customer Service experience.
• Experience in delivering high-quality customer service to a diverse customer market.
• Self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Point-of-Sale System (POS).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Ability to work Saturdays.
• Some locations may require Sunday hours.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.

Compensation

• Hourly pay rate: $21.30 per hour, depending on experience.