Marketing and Operations Associate

About the Role

The Marketing/Operations Associate is the primary point of contact for real estate advisors, supporting both brokerage operations and marketing functions to uphold Sotheby’s International Realty’s standing as a leader in luxury real estate. This is a full-time, in-office role based in the Bethesda, MD brokerage, with occasional visits to the North Potomac office.

Key Responsibilities

• Onboarding: Serve as the primary in-office point of contact for the onboarding process, including provisioning advisor accounts, managing and updating advisor and team profiles on websites, and coordinating bio and headshot updates. Collaborate closely with the Director of Operations and Onboarding.
• Listing Management: Perform daily and weekly checks to ensure listings meet quality control standards. Troubleshoot issues on ttrsir.com, sir.com, and the Sotheby’s International Realty digital network. Process sign installation and removal requests. Oversee the upload of videos, 3D tours, and floorplans to DASH in compliance with SIR’s quality requirements.
• Transaction Management: Provide advisor training and support for Brokerage Engine, with an emphasis on efficient and accurate transaction submission. Troubleshoot document submission errors.
• Marketing Platforms: Provide training and day-to-day support to real estate advisors, resolving questions and issues across platforms such as BrightMLS, Rechat, Elevate, Brokerage Engine, Access, Workvivo, ListTrac, and First Look. Assist advisors in preparing and submitting custom design requests by organizing their ideas and materials and coordinating with the design team.
• Marketing Production: Assist with the production of email, print, and social media marketing materials, leveraging templates provided by the Marketing Department. Support advisors by offering training on company platforms and assisting with materials when additional guidance or expertise is needed. Manage occasional production of custom marketing pieces for advisors ensuring quality and timely delivery.
• Training and Support: Act as the go-to resource for advisors regarding all company platforms and systems. Deliver tailored training, troubleshoot issues promptly, and provide consistent support. Stay current on evolving tools and technologies.
• Office Management: Cultivate an elevated office environment aligned with the firm's luxury standards. Manage office operations, including directing phone calls, welcoming visitors, maintaining weekly inventory, and ordering supplies, forms, and marketing materials. Address equipment issues and support advisors with IT needs. Coordinate mail and package distribution, prepare sales meeting materials, and maintain the floor duty, conference room, and broker open tour schedules. Take on additional responsibilities as assigned by the leadership team.

Requirements & Tech Stack

• InDesign and Photoshop proficiency desired
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) proficiency
• Passion for learning and teaching evolving technologies
• Strong organizational, analytical, and time management skills
• Tech-capable problem-solver with a hospitality-driven mindset
• Comfortable supporting advisors with marketing materials and day-to-day operations
• Ability to pick up new software quickly and teach it to others
• Strong communication skills, problem-solving, and relationship building skills

Qualifications

• Bachelor’s degree preferred

What we offer

• Salary: $55,000 to $60,000 annually
• Benefits: PTO, comprehensive health insurance, dental and vision insurance plan, parking.