Client Success Associate, New Client Engagement

About the Role

The Client Success Associate, New Client Engagement role focuses on ensuring every Gartner client receives value far exceeding their investment. Associates will understand and surface client business priorities, break down challenges, and identify effective ways to support clients in making critical business decisions. This role is responsible for articulating Gartner value to prospective clients, onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products.

New Client Engagement (NCE) is a fast-paced, dynamic unit within the Client Success Organization, dedicated to providing the highest level of service to prospects and clients. NCE comprises two functions: Client Onboarding and Insights Platform Walkthrough for prospects. The Client Onboarding role delivers a customized experience for new and upgraded clients, while the Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources, including the gartner.com platform, to prospects as part of the sales process.

Associates will apply strategic thinking and relationship building to help executives solve pressing business challenges, understand critical initiatives, align Gartner research and expertise, and contribute to Gartner’s growth.

Key Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Collaborate with Sales teams to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements & Tech Stack

• Bachelor’s degree preferred.
• 6+ months relevant professional and/or internship experience with a proven track record of success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to be agile and flexible.
• Well-defined time management and organizational skills.
• Utilizes Gartner assets and the gartner.com platform.

Qualifications

• Passion for driving client success.
• Intellectual curiosity, energy, and drive.