Customer Sales Associate

About the Role

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores. Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction.

Key Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Requirements & Tech Stack

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Work Location: On-Site (5 days)

Compensation: $44,300.00 - $89,424.99 (Annual Base Salary Range)

Incentive Eligible: Yes

Sales Commission Eligible: No

Safety Sensitive Role: Yes