Human Resources Expert

About the Role

The role of a Human Resources Expert provides skills and experience in:

• Understanding federal, state and local employment laws
• Using basic Microsoft Office Suite computer and workforce management programs
• Effectively using scheduling software

Key Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
• Greet guests, smile and initiate a warm, helpful interaction.
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience.
• End every guest transaction with a sincere thank you.
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude.
• Adjust to business and guest needs to deliver an easy and inspiring guest experience.
• Work with your HR leader to anticipate and address specific talent and staffing needs for each area of the business.
• Lead focused recruiting efforts to help store leaders find and hire candidates.
• Support team member and leader training needs and be an advocate for continuous learning.
• Be an expert resource for scheduling systems and pay practices.
• Be approachable and available by listening to team members and collaborate with appropriate leaders to take action as needed.
• Deliver on all Human Resources processes and programs to maximize team member engagement and minimize business disruption.
• Support your leader in following company compliance policies that mitigate risk to the team member experience.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• All other duties based on business needs.

Requirements & Tech Stack

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Qualifications

• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Ability to work both independently and with a team.
• Ability to resolve guest questions quickly on the spot.
• Attention to detail and ability to follow multi-step processes.
• Flexible work schedule (e.g., nights, weekends and holidays).
• Open to working a flexible work schedule with varying hours, days or shifts.
• Experience with basic Microsoft Office Suite computer and workforce management programs.
• Experience using scheduling software.
• Understanding of federal, state and local employment laws.
• Accurately handle cash register operations as needed.
• Frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds.
• Capable of working in and exposure to varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift.