Customer Support Associate
Aasma Careers
Noida, Uttar Pradesh, India0–2 yrs38m agovia LinkedIn
About the Role
- This is a full-time role in the Voice Customer Support process for a Premium Airlines Process.
- The role is located at Candor Techspace, Sector 135, Noida.
- Salary: 4–4.7 LPA (Maximum ₹33,000 in hand, depending on last drawn salary).
- Shifts: Rotational shifts.
- Work days: 5 days a week.
- Week offs: 2 rotational week offs.
- Cab Facility: Both-side cabs provided.
- Interview Mode: Virtual.
Key Responsibilities
- Handling customer queries through voice calls.
- Providing accurate information and appropriate solutions.
- Resolving customer issues.
- Ensuring a positive customer experience.
- Following standard operating procedures and maintaining service quality.
- Adhering to process and organization standard operating procedures.
Requirements & Tech Stack
- Excellent English Speaking Skill is mandatory.
- Minimum 9 months of International BPO experience.
Qualifications
- Education: Graduate / 12th Pass.
- Good verbal communication skills.
- Ability to handle customer queries professionally.
- Good listening and problem-solving skills.
- Customer-focused with a positive approach towards issue resolution.
- Flexible to work in rotational shifts.
Interview Rounds
- HR Interview
- Hallo AI Assessment
- OPS Round (Operations Interview)