Client Services Representative

Tiedo Marketing

About the Role

This is a full-time, on-site Client Services Representative role based in the Greater Delhi Area. You will serve as a primary point of contact for corporate clients, managing inquiries, coordinating project details, and ensuring timely responses.

Key Responsibilities

• Handle client communication through phone, email, and meetings.
• Gather client requirements.
• Prepare basic proposals or briefs.
• Support internal teams to execute events according to client expectations.
• Maintain client records.
• Track project timelines.
• Resolve service issues.
• Collaborate with operations and marketing teams to deliver a smooth client experience.

Qualifications

• Client service and communication skills: ability to manage client relationships, respond to inquiries promptly, and communicate clearly and professionally.
• Organization and coordination skills: capacity to handle multiple projects, maintain accurate documentation, and support event logistics.
• Problem-solving and attention to detail: aptitude for identifying issues, proposing solutions, and ensuring accuracy in client deliverables.
• Collaboration skills: ability to work effectively with cross-functional teams, including operations, marketing, and event production.
• Basic proficiency in office and communication tools (e.g., email platforms, spreadsheets, presentation software).
• Familiarity with CRM systems is an advantage.
• Prior experience in client servicing, customer support, or event management is preferred, especially in corporate or marketing environments.
• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
• Comfort working in a fast-paced, on-site environment in the Greater Delhi Area, with flexibility to support events as needed.