Retail Store Management Trainee

About the Role

FirstCash is seeking an ambitious Store Management Trainee to join our team. This role offers the opportunity to develop leadership skills, gain hands-on management experience, and build a career in retail operations.

Key Responsibilities

• Deliver exceptional customer service and create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store, adhering to asset protection and cash handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Help drive store performance by supporting sales, loan, and profitability goals.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Requirements & Tech Stack

• Must be 18+ years old with a high school diploma, GED, or equivalent experience.
• 1 Year minimum previous leadership, key-holder, supervisory, or management experience preferred.
• Strong leadership, coaching, and team development skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfortable working with a variety of merchandise.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills; experience with retail point-of-sale systems is a plus.
• Strong organizational, communication, and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.
• Bilingual applicants encouraged to apply.

Compensation & Benefits

• Hourly pay: $13.00 - $17.00
• Unlimited Commission: 2-8% based on individual performance.
• Store Performance Bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required).
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements.
• 401(k) auto-enrollment after 6 months (age requirements apply).
• Tuition reimbursement opportunities for eligible employees.