Field Service Engineer

About the Role

Videojet Technologies is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

This is a home-based role reporting to the Regional Service Manager, supporting customers throughout the Greater Dallas, TX area with regional travel.

Key Responsibilities

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Travel throughout the greater Dallas territory to support manufacturing customers, with most work completed during the day and limited overnight travel.
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver.
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions.

Requirements & Tech Stack

• Willingness to travel within the assigned territory, including occasional overnight travel.
• Up to two years of technical, mechanical, electrical, or field service experience.
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word).
• Ability to comply with customer safety requirements, PPE standards, and site access policies.
• Valid driver’s license with the ability to safely operate a company vehicle.

Qualifications

Reporting to the Regional Service Manager.

This is a home-based role.

Travel is primarily regional within the Dallas area and is planned in advance.

Overnight travel is occasional and not routine.