Customer Support Engineer Co-op
Zus Health
Boston, MAFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceREST APIsSnowflakeTroubleshootingPythonJira
- Work
- On-site in Boston
- Pay
- Not stated by the employer.
- Listed
- Oct 30, 2026 · still open
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About the Role
Zus Health is seeking an eager, technically minded co-op to join our Customer Support Engineering team. This role sits at the intersection of engineering and customer interaction, focusing on investigating technical issues, analyzing data and APIs to determine root causes, and providing clear solutions for customers.
Key Responsibilities
- Investigate and resolve technical customer issues end-to-end.
- Query and analyze data in Snowflake to troubleshoot data quality and integration questions.
- Test and debug REST APIs to reproduce and diagnose customer-reported problems.
- Build scripts and small tools in Python (or similar) to automate support workflows and debugging.
- Manage and document issues in Zendesk and Jira, and escalate clearly to engineering when needed.
- Collaborate with colleagues to improve support documentation and processes.
Requirements & Tech Stack
- Proficient in SQL, with the ability to query and troubleshoot data in platforms like Snowflake.
- Hands-on coding/scripting skills in Python (or similar) for automation and debugging.
- Experience using Postman or similar tools to test and debug REST APIs.
- Interest in healthcare data standards and integrations (FHIR, HL7, CCD).
- Experience working with ticketing systems like Zendesk and Jira.
Qualifications
- Ability to overcome challenging obstacles independently.
- Self-awareness to recognize when outside assistance is needed.
- Clear, empathetic communication, with the ability to explain technical issues to both technical and non-technical audiences.
- Desire to learn how software is built and supported in a professional environment.
- Willingness to incorporate feedback into your work.
- Love of solving complex problems and tracking down root causes.
- Self-starter attitude suitable for the fast pace of an early-stage startup.
- Located in the Boston, MA area and willing to join in the office or meet regularly with a local mentor.
It would be awesome if you were
- Familiar with cloud services such as AWS (S3, Lambda, DynamoDB).
- Experienced in a customer-facing, help desk, or technical support role.
- Excited to contribute to internal tooling and documentation.
Location
- Boston, MA area (in-office / hybrid)
Schedule
- Full-time spring co-op, 40 hours per week, January through June.