Customer Care Executive

About the Role

The Customer Care Executive is a full-time, on-site role based in Jaipur.

Key Responsibilities

• Responding to customer inquiries via phone, email, and messaging platforms.
• Providing accurate information about products and services.
• Resolving issues in a timely manner.
• Managing customer records.
• Documenting interactions.
• Following up to ensure customer satisfaction and retention.
• Coordinating with internal teams to escalate complex queries.
• Supporting basic sales activities by sharing relevant information and guiding customers through service options.
• Adhering to defined service standards.
• Meeting performance targets.
• Maintaining a professional, courteous approach in all customer interactions.

Qualifications

• Strong Customer Support and Customer Service skills.
• Focus on Customer Satisfaction, including follow-up and relationship-building capabilities.
• Clear and confident Communication skills, both verbal and written.
• Basic Sales skills, including the ability to identify needs and suggest suitable products or services.
• Relevant qualifications such as a high school diploma or bachelor’s degree.
• Prior experience in customer-facing roles.
• Proficiency with computers and CRM tools.
• Ability to work flexible hours when required.