Associate Brand Manager, Premium Fashion Concierge

About the Role

Join Amazon Fashion's Premium Fashion Concierge (PFC) team as an Associate Brand Manager (ABM). This role focuses on improving the customer and brand experience for Premium Fashion on Amazon by onboarding and managing strategic selling partners, and driving improvements for the broader Premium Fashion program. You will help define the shopping experience for premium customers, working with Premium Brands to grow their selection and enhance their brand storytelling through new onsite experiences. The ABM will build strategies for sustained long-term growth, aid brands in driving improved operational performance, and develop scalable programs.

About the Team

You will join the Premium Fashion Concierge (PFC) Team, a new team launched in 2022 with the vision of improving the brand experience for Premium Selling Partners. PFC supports the growth of strategic Premium Brands and is helping to define the future of Premium Fashion on Amazon.

Key Responsibilities

• Building strong and sustainable relationships with key brand and internal partner team contacts (8 Priority Premium Brands).
• Acting as ‘business owner’ for their products and vendors, possessing a complete understanding of internal and external variables that impact the business.
• Growing the brands’ catalog full product selection and availability on Amazon to ensure ideal customer experience.
• Creating playbook processes to define, simplify, improve, and expedite growth for all Premium Brands at scale.
• Creating Joint Business Plans with Premium vendors on an annual basis, then conducting business reviews with senior management regarding progress and roadblocks.
• Continuously seeking information to improve the customer experience and make recommendations to the business.
• Serving as the voice of Premium Brands, influencing partner teams to enhance tools and systems based on program findings.

Requirements & Tech Stack

• Basic Qualifications:
• 1+ years of account management, project or program management or buying experience.
• Experience in online retail.
• Bachelor's degree.
• Experience using Excel and other business analytic tools.
• Preferred Qualifications:
• Experience with software and editing tools (including HTML, Excel and SQL).
• Experience using analytical specific tools such as Google Analytics, SQL or HTML.
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Qualifications

• Demonstrated ability to think strategically and analytically about a business.
• Ability to build clear processes in the face of ambiguous circumstances.
• Ability to work cross-organizationally to build consensus.
• A keen sense of ownership, drive, and ability to take ownership of execution end to end.
• Motivated by an entrepreneurial, fast-paced and highly collaborative environment.
• High quality standards.
• Passionate about delivering best-in-class experiences for customers.