Donation Center Attendant I

About the Role

Accept donations on behalf of Goodwill at standalone or storefront donation centers and provide excellent customer service to donors.

Key Responsibilities

• Opens and closes assigned donation center site according to department guidelines.
• Accepts donations, greeting donors, assisting with donations, and accurately completing donation receipts.
• Politely refuses and refers donors to other locations when necessary, and thanks each donor.
• Maintains the interior and exterior of the site in a clean and organized manner, including sweeping the perimeter, storing donations neatly, and picking up debris.
• If applicable, empties and maintains the cleanliness of the Unattended Donation Center (UDC).
• Accurately completes daily administrative tasks in a timely manner, including counting donors, sorting and submitting donation receipts, and completing daily tally sheets.
• Safeguards all donations and company property from damage and theft, treating them with respect and care.
• Communicates supply needs, unusual situations, and safety concerns accurately and in a timely manner to the appropriate Supervisor or Coordinator.
• Safely and accurately loads donations into bins and organizes them inside donation trailers.
• Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.
• Communicates daily with Dispatch regarding product volumes and transportation/service needs.
• Performs other miscellaneous duties as assigned or directed.

Requirements & Tech Stack

None specified in the raw text.

Qualifications

• High School Graduate or General Education Degree (GED) preferred.
• Six months to one year customer service related experience preferred.