Patient Service Specialist
Vanderbilt University Medical Center
Job Title: Patient Service Specialist - Central Front Desk
About the Role
Vanderbilt University Medical Center, a comprehensive academic health system with eight hospitals and over 180 clinics, is seeking a Patient Service Specialist. This role provides service to patients before, during, or post-appointment with minimal guidance, focusing on efficient workflow, appropriate technology use, and effective communication.
Key Responsibilities
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and are ready to view prior to the patient visit.
- Communicates with patients through the patient portal using critical decision-making to route appropriately as applicable.
- Navigates complex patients, including scheduling with multiple services or coordination with outside facilities or providers.
Technical Capabilities
- CUSTOMER SERVICE (Intermediate)
- PATIENT SCHEDULING (Novice)
- PATIENT DOCUMENTATION (Novice)
- MEDICAL TERMINOLOGY & DOCUMENTATION (Novice)
- APPOINTMENT & PROCEDURAL SCHEDULING (Fundamental Awareness)
Core Accountabilities
- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
- Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
- Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to your own job.
- Team Interaction: Provides guidance to entry-level co-workers.
Core Capabilities
- Supporting Colleagues
- Develops Self and Others
- Builds and Maintains Relationships
- Communicates Effectively
- Delivering Excellent Services
- Serves Others with Compassion
- Solves Complex Problems
- Offers Meaningful Advice and Support
- Ensuring High Quality
- Performs Excellent Work
- Fulfills Safety and Regulatory Requirements
- Managing Resources Effectively
- Demonstrates Accountability
- Stewards Organizational Resources
- Makes Data Driven Decisions
- Fostering Innovation
- Generates New Ideas
- Applies Technology
- Adapts to Change
Qualifications
- Education: High School Diploma or GED
- Work Experience: Less than 1 year relevant work experience