Travel Support Executive (L1)

Role Title: Travel Support Executive (L1)

About the Company

RMV Workforce LLP is a business consulting and workforce solutions firm supporting IT, Non-IT, and BPO organizations across India.

About the Role

The Travel Support Executive (L1) is a full-time, on-site role based in Gurugram. The role involves assisting customers and internal stakeholders with end-to-end travel arrangements, including booking flights, hotels, ground transportation, and other related services.

Key Responsibilities

• Handle travel inquiries via phone, email, or chat.
• Provide travel consulting and options aligned with policy and budget.
• Resolve basic issues such as changes, cancellations, and itinerary clarifications.
• Maintain accurate records in travel management systems.
• Coordinate with vendors.
• Ensure compliance with company travel policies.
• Deliver timely, courteous customer service.
• Work closely with senior team members to escalate complex cases.
• Support continuous improvement in travel processes.

Requirements & Tech Stack

• Travel Arrangements and Travel Management skills for bookings and end-to-end itineraries.
• Travel Consulting skills to suggest suitable routes, fares, and options.
• Strong Communication and Customer Service skills.
• Basic knowledge of travel tools or GDS platforms is beneficial.
• Proficiency in MS Office or similar applications is beneficial.
• Ability to work in rotational shifts (if required).
• Ability to manage time effectively.
• Ability to handle multiple requests with attention to detail.

Qualifications

• Prior experience in a travel support, BPO, or customer service environment is an advantage.
• Minimum educational qualification: Higher Secondary or Bachelor’s degree in any discipline.
• Travel or hospitality-related certifications are a plus.