Patient Service Specialist

About the Role

• Location: Baylor Scott & White Institute for Rehabilitation Frisco, TX (Blue Star)
• Job Title: Patient Service Specialist (PSS) - Float
• Hours: Vary between Monday - Friday 7am - 7pm
• Employment Type: Full Time
• Compensation: Depends upon candidate’s years of experience and internal equity.
• Starting Salary: $19 - $25 per hour based off experience
• Note: This is an entry-level position.

Key Responsibilities

• Coordinates patient appointments, working with Center Manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other sites for coverage when necessary.
• Check-in, check-out, insurance verifications, scheduling, reports, faxing, and scanning, and other office duties.

Requirements & Tech Stack

• Candidate will be required to travel to multiple outpatient clinics.
• Areas of coverage: Frisco, Prosper, Aubrey, The Colony, Little Elm, Plano, and McKinney.
• Mileage reimbursement provided.

Qualifications

• HS diploma or GED is required.
• Highly organized, detail-oriented, and flexible individual.
• Thrives in a fast-paced environment.
• Team player who can also work independently.
• Consistently delivering outstanding customer service.
• Ensure tasks are completed efficiently and accurately.
• Preferred Experience:
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration