Associate, CEC Operations
Tesco Business Solutions
Bengaluru, Karnataka, India0–2 yrs5h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- TroubleshootingOperationsCustomer serviceMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations40%Microsoft Office19%Customer service8%Troubleshooting6%of 100 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
- Responsible for supporting store colleagues in the UK and Ireland by understanding reported issues, troubleshooting, and resolving them efficiently to deliver great service.
Key Responsibilities
- Following the Business Code of Conduct, acting with integrity and due diligence.
- Understanding the Core Purpose and the role in delivering it.
- Role modelling Tesco values and leading by example.
- Understanding the part played in delivering key performance metrics.
- Resolving issues and queries raised by store colleagues.
- Raising issues with tickets efficiently to minimize impact on store customers.
- Consistently delivering the role and relevant performance metrics to agreed quality and reliable service standards.
- Delivering personal objectives and participating fully in everyday and structured conversations with colleagues and managers.
- Knowing and maintaining knowledge of work processes and sharing it freely.
- Taking ownership of issues and using knowledge and behavioral skills to engage, understand, action, and deliver with confidence.
- Using continuous improvement skills to look for and raise opportunities to improve business processes and practices, and embracing change.
- Identifying what is hindering progress and acting as a catalyst for improvement by highlighting issues.
- Continually developing skills to be the best in the role.
- Identifying operational improvements and finding solutions by applying CI tools and techniques.
- Completing tasks and transactions within agreed performance metrics.
- Applying fundamental work theories/concepts/processes in own areas of work.
Key People and Teams
- Store Colleagues
- CEC operations colleagues
- CEC support colleagues
- Vendors
Requirements & Tech Stack
- Customer service orientation
- Customer Service
- Basic Microsoft Office (e.g., Outlook email)
- Communicating and working in a team environment
- Communication in English - verbal and written
Qualifications
- (None explicitly stated beyond skills/experience in the "Requirements" section)