Outreach Specialist Non-driver, Transit

About the Role

Bowery Residents' Committee (BRC) is seeking an Outreach Specialist for their Transit Homeless Outreach team. This full-time position is field-based and focuses on building trust with individuals experiencing chronic homelessness in the subway system to help them transition into housing and stability.

Key Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

Requirements & Tech Stack

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.

Preferred Qualifications

• Experience in outreach, social services, or behavioral health.
• Interest in working with individuals experiencing homelessness, mental illness, or substance use.
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean).

Internal candidates with 6+ months of experience are encouraged to apply.

Working Environment

This is a highly active, field-based role. You must be comfortable:

• Working in transit stations, public spaces, and outdoor environments in all weather.
• Engaging individuals in crisis or with complex behavioral health needs.
• Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs.
• Standing, walking, and traveling for extended periods.

Schedule

• Full-time, 37.5 hours/week.
• Day, evening, and overnight shifts available. (Note: The specific job title mentions Sunday-Thursday 2pm-10:30pm)