Field Service Tech I

About the Role

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Key Responsibilities

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Requirements & Tech Stack

• Must be computer literate
• Ability, flexibility, and willingness to work varied shifts, overtime
• Ability to follow policies, procedures, and safety guidelines
• Strong interpersonal communication skills and customer service ability
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Qualifications

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership