Medical Assistant, Clinic

About the Role

Vanderbilt Health Walk-In Clinics offer urgent medical care for non-life-threatening illnesses or injuries that need to be treated immediately. This role supports the licensed healthcare team in performing office examinations and procedures.

Key Responsibilities

• Organizes and manages clinic patient flow.
• Gathers and documents patient screening data.
• Assists with patient and family education.
• Assists with patient and family communication with the patient's healthcare team.
• Directs and supports patient flow and unit operations by maintaining supplies, equipment, and unit environmental standards.
• Facilitates identification of resources to meet patient healthcare needs.
• Performs/assists with procedures according to organizational/departmental standards.
• Collects and documents patient screening data for the healthcare team.
• Assists with patient and family education.
• Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Utilizes some discretion and research to solve routine problems.
• Applies knowledge of standards, established processes, and procedures that apply to your own job.
• Provides guidance to entry-level co-workers.
• Continuously improves own skills by identifying development opportunities.
• Builds and maintains relationships by seeking to understand colleagues' priorities and working styles.
• Communicates openly and clearly with others.
• Invests time to understand the needs of others and provides excellent service.
• Solves routine problems and raises proper concerns in a timely manner.
• Offers accurate information and support by listening carefully.
• Checks work quality before delivery and asks relevant questions to meet quality standards.
• Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions.
• Takes responsibility for completing assigned activities and thinks beyond standard approaches.
• Displays understanding of how personal actions will impact departmental resources.
• Uses accurate information and good decision-making to achieve results.
• Proposes/accepts ideas or initiatives that will impact day-to-day operations.
• Understands when to utilize appropriate tools and procedures.
• Embraces changes by keeping an open mind and incorporating change instructions.

Requirements & Tech Stack

Clinical Competencies (Novice)

• Demonstrates sufficient fundamental proficiency to assist and perform clinical care including but not limited to vital signs, phlebotomy, specimen collection, medication administration, and point of care testing as directed by unit standards.

Environment of Care (Novice)

• Demonstrates sufficient fundamental proficiency with setup and maintenance of patient exam room, supplies, and equipment.

Clinical Patient Documentation (Fundamental Awareness)

• Has limited experience or training working with clinical applications for patient documentation.

Technical Capabilities

• Planning & Organizing (Fundamental Awareness)
• Clinical Competencies (Novice)
• Environment of Care (Novice)
• Clinical Patient Documentation (Fundamental Awareness)

Qualifications

Certifications

• MA certification recognized by Vanderbilt Health, such as from:
• AMT (America Medical Technologists)
• AAMA (American Association of Medical Assistants)
• NCCT (National Center for Competency Testing)
• NHA (National Health Career Association)
• NAHP (National Association for Health Professionals)
• Consideration may be given to candidates who can obtain certification within 120 days, in accordance with state guidelines.
• Candidates can sit for the exam if they have 12 months of patient care experience.

Work Experience

• Relevant Work Experience: Less than 1 year

Education

• Graduate of an approved discipline-specific program.

Position Hours

• Monday - Friday: 7:30 am - 7:30 pm
• Weekends: 8:00 am - 5:00 pm (Rotating Schedule)