NOSC Analyst (Overnight)
Chenega MIOS SBU
Washington, DCFresher5h agovia LinkedIn
Posted 12 Nov 2026, 18:29 ET · Last seen open on LinkedIn 12 Nov, 18:29 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceSIEMNetworkingStakeholder managementExcelMicrosoft Office
- Nice to have
- Help desk
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management37%Networking19%SIEM16%Customer service7%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
- Job Title: NOSC Analyst (Overnight)
- Company: Chenega MIOS SBU
- Location: Washington, DC - Remote
- Shift: 11 pm to 7 am EST
- Estimated Salary/Wage: $70,600.00/Yr. - $75,000.00/Yr.
Key Responsibilities
- Provide technical support for hardware, software, and network issues.
- Monitor the Enterprise infrastructure, including applications and services.
- Work within the incident management process, implementing best practices.
- Perform initial diagnosis and drive service restoration.
- Engage internal and external support teams for incident resolution.
- Coordinate the resolution of IT related outages and issues.
- Notify affected customers and track the progression of resolution.
- Provide on-call availability and support a variety of shifts.
- Maintain and update support tickets and documentation.
- Escalate issues as necessary per SOPs.
- Deliver outstanding customer service and follow-up.
- Other duties as assigned.
Requirements & Tech Stack
- Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts.
- Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions.
- Practical experience with Splunk, SolarWinds, Dynatrace, NETSCOUT, NNMi, HPNA, Cisco Catalyst, or other infrastructure monitoring and management platforms.
- Knowledge of network infrastructure, devices and other IT systems.
- Excellent oral and written communication skills.
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
- Excellent skills in Microsoft Word, Excel, and other Office applications.
- Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience.
- Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
Qualifications
- Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR
- High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
- Must be a U.S. citizen.
- Must be able to obtain Public Trust Clearance.
- Successfully pass background and drug screening.
Preferred Qualifications:
- Experience with ServiceNow Incident, Problem, and Change Management.