Quality Engineer I

About the Role

Quality Engineers on the Connected Ecosystem team are responsible for validating the integration of a wide variety of smart home devices within Alarm.com’s ecosystem. This role has a strong focus on functional testing of end‑to‑end systems and provides hands‑on exposure to the full product stack, including software, firmware, hardware, and networked systems. This position is well‑suited for new graduates or early‑career Quality Engineers who are self‑starters, demonstrate a strong sense of ownership, and are eager to grow their technical skills. Successful candidates are strong problem solvers who are comfortable working with incomplete information, learning complex systems, and proactively identifying risk. You will be expected not only to execute tests, but to think critically about system behavior and drive quality improvements.

What Success Looks Like In This Role

• Take ownership of assigned features or systems and proactively identify quality risks
• Independently investigate issues, gather data, and propose next steps before escalating
• Produce clear, actionable test documentation and bug reports
• Continuously expand your technical understanding of the system under test
• Collaborate effectively with engineering, product, and other QA teams to drive quality forward

Key Responsibilities

• Develop a strong understanding of product functionality, system architecture, and data flow
• Write, execute, and maintain test plans, test cases, and supporting documentation
• Perform manual end‑to‑end testing across hardware, firmware, software, and network components
• Identify, log, track, and follow defects through resolution
• Write high‑quality, detailed, and reproducible bug reports
• Analyze logs, metrics, and system data to troubleshoot and identify root causes
• Set up, configure, and maintain test environments, devices, and equipment
• Triage urgent or high‑impact issues, prioritize appropriately, and propose solutions
• Configure, maintain, and monitor test automation setups where applicable
• Assess risk and determine appropriate test strategy based on system complexity and impact
• Collaborate closely with developers, product managers, and other engineering teams
• Continuously look for opportunities to improve test coverage, tooling, and processes
• Other duties as assigned

Requirements & Tech Stack

• 0–3 years of Quality Assurance or related technical experience
• B.A. or B.S. in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Computer Science, or relevant discipline
• Strong problem-solving and analytical skills with a methodical approach to troubleshooting
• Demonstrated technical aptitude and ability to learn new systems quickly
• Ability to work across hardware, software, and networked systems
• Comfort working with incomplete information and ambiguous problems
• Strong attention to detail and a process-oriented mindset
• Self-motivated with a demonstrated sense of ownership and accountability
• Strong written and verbal communication skills
• Team-oriented mindset with the ability to collaborate effectively

Nice to Have

• Exposure to test automation frameworks or tools
• Familiarity with at least one programming or scripting language (e.g., Python, Java, JavaScript, C#, etc.)
• Experience analyzing logs, system data, or network traffic
• Exposure to IoT, embedded, or distributed systems