Service Deli Clerk

About the Role

The NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This position is responsible for providing exceptional over-the-counter customer service while supporting all daily operations within the Service Deli and Bakery departments. The role plays a key part in creating a positive shopping experience by delivering prompt, friendly, and knowledgeable service.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T.).
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary.

Service Deli Responsibilities

• Provide excellent over-the-counter customer service by greeting customers, answering questions, and fulfilling product requests.
• Prepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines.
• Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications.
• Stock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal.
• Monitor product expiration dates and remove outdated or unsellable items.
• Take and fulfill special orders for party trays and catering requests.
• Assist with inventory control by accurately recording waste, transfers, and markdowns.
• Operate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately.
• Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases.
• Participate in regular cleaning schedules and deep-cleaning tasks.

Bakery Responsibilities

• Provide friendly and knowledgeable customer service at the bakery counter, assisting with product selection, and taking customer orders.
• Baking preparation to meet production goals when making bakery items.
• Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications.
• Ensure decorated items meet quality and presentation standards.
• Package and label bakery items such as breads, cakes, pastries, and cookies following store quality standards.
• Maintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner.
• Regularly check and restock bakery items on the sales floor, ensuring freshness and proper rotation; check items for freshness and remove expired products.
• Monitor inventory and communicate any stock shortages or waste to management.
• Safely operate ovens and other baking equipment while monitoring bake times and product quality.
• Follow all food safety, sanitation, and quality control procedures.

Stock Crew Responsibilities

• Unload and break down pallets efficiently and safely.
• Stock shelves accurately, ensuring products are neatly arranged and fully stocked.
• Perform product rotation by checking expiration dates and placing older items in front.
• Maintain cleanliness and organization of stock and sales floor areas.
• Prepare the store for the next day by ensuring displays and shelves are orderly and customer-ready.
• Report any inventory shortages, damages, or discrepancies to management.

Other Responsibilities

• Work collaboratively with team members to ensure smooth department operations and excellent customer experience.
• Adhere to all store policies and local health regulations for safe food preparation, temperature control, and storage.
• May be assigned to work in Grocery or Produce departments based on operational needs.
• All other related duties as required and assigned.

Requirements & Qualifications

• Must be at least 18 years of age.
• High school diploma is preferred but not required.
• A valid Food Handler / Health Card (for fresh departments).
• Ability to work in a fast-paced environment and handle multiple tasks.
• Friendly, helpful attitude with a focus on customer satisfaction and service.
• Ability to work well within the team and follow direction.
• Excellent communication skills (both oral and written).
• Basic math and reading skills.
• Good problem-solving abilities and attention to detail.
• Ability to stand for extended periods and lift moderate weights.
• Ability to operate equipment safely and efficiently.
• Basic knowledge of cake and cupcake decorating is a plus (training can be provided).
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement.

Compensation

• Hourly Pay Range: $17.30 - $28.30
• This pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement.
• The starting pay for the successful candidate will start at step 1.