Pharmacy Care Representative, Part time

About the Role

As a Pharmacy Care Representative, you will work in a team environment to provide superior customer service that exceeds patient expectations.

Key Responsibilities

• Provides and role-models superior customer service.
• Works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care.
• Promotes and fosters "Greet, Ask, and Thank" and H-E-B telephone strategies.
• Directs calls to the appropriate Partner.
• Receives written prescriptions from customers.
• Obtains and verifies demographic and profile-related information.
• Receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information.
• Processes written prescriptions and refill numbers into RXEVO.
• Generates prescription-related paperwork.
• Files, retrieves, and maintains prescriptions in the Will-Call area.
• Uses RXEVO at the point of sale (POS) system.
• Ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.).
• Directs customers to the counseling window for Pharmacist consultation.
• Obtains and returns tills from bookkeeping.
• Processes customer transactions at the register.
• Maintains manual signature capture receipts and scans them into RXEVO in a timely fashion.
• Properly processes and clears prepaid prescriptions.
• Ensures all prescription deliveries are finalized and prints the RX delivery ledger daily.
• Completes the contact patient queue.
• Files and maintains prescription hard copies.
• Assists Technicians and Pharmacists to ensure complete, efficient production for the shift.
• Participates in and assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events.
• Checks in and assists customers receiving vaccines using the comprehensive vaccine manager (CVM) tool or other professional services apps.
• May participate in other professional services activities.
• Receives OTC inventory, checks delivery for accuracy compared to invoices, and contacts H-E-B warehouse or vendor if inventory is short.
• Stages OTC inventory, including front-of-pharmacy items (e.g., OTC, diabetic supplies).
• Complies with Return to Stock SOP to locate prescriptions via inventory management queue.
• Ensures caps, vials, bags, etc., are correctly stocked.
• Records fridge and freezer temperature logs.
• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI).
• Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions.
• Complies with SOP to process PSE transactions, following the manual process only if the electronic system is unavailable.
• Complies with Central Fill check-in procedures.
• Ensures the department and work area comply with presentation, organization, sanitation, and maintenance guidelines.
• Removes trash from the department and complies with trash compactor processes.

Requirements & Tech Stack

• RXEVO
• RXEVO at point of sale (POS) system
• comprehensive vaccine manager (CVM)
• HIPAA
• TSBP rules
• H-E-B SOPs
• SOP
• Central Fill check-in procedures
• MS Office
• H-E-B software and programs

Qualifications

• Age Requirement: 18+
• Work Experience:
• Experience in retail.
• Experience in pharmacy is a plus.
• Experience working in a fast-paced environment.
• Knowledge/Skills/Abilities:
• Working knowledge of pharmacy-related tasks.
• Working knowledge of H-E-B RXEVO system.
• Working knowledge of register procedures.
• Working knowledge of H-E-B Pharmacy SOPs.
• Strong communication and customer service skills.
• Mathematical skills (including calculating measurements).
• PC skills, including MS Office and H-E-B software and programs required by the job.
• Cash-handling skills.
• Ability to maintain composure in high-stress situations.
• Ability to demonstrate strong telephone etiquette.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to work in a team environment.
• Ability to work with little direct supervision.
• Willingness to cross-train.
• Education: High School Diploma or GED or equivalent.
• Licenses/Certifications:
• Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation).
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail, office environment.
• Work rotating shifts, including nights and weekends.
• Stand for extended periods (up to 12 hours).
• Regularly lift 30 lbs or more.
• Fulfill vision requirements for the job, specifically close vision and color vision.
• Maintain H-E-B Rx screener status, including required recertification.