Trainee Process Associate

Position: Trainee Process Associate - Accounts Receivables

Key Responsibilities

• Execute all RCM (Revenue Cycle Management) Transactions efficiently, ensuring daily production targets are maintained with required quality.
• Record various production parameters and prepare different statistical reports.
• Coordinate with team members to achieve targets.
• Follow instructions from the team leader.
• Adhere to the tenets of the floor policy.
• Adhere to the tenets of the PhyCare privacy and security policy.
• Perform any additional duties as and when required.
• Follow norms required for maintaining Quality Standards and cooperate with the QA Team during audits.
• Attend daily team briefings.
• Communicate properly within the team and escalate related issues to the team leader for timely resolution.
• Strictly follow the SLA (Service Level Agreement) while making external communication.
• Attend/make calls as per project requirement.
• Communicate effectively with the end customer as per project requirement (us accent).
• Achieve targets as per the schedule.
• Ensure optimum utilization of data/resources with specified benchmarks.
• Access Database to read and write.

Requirements & Tech Stack

• Computer Proficiency: Operating knowledge of MS Office, typing speed of 30+ WPM.
• Language Skills: Fluency in English language with a neutral accent.
• Communication Skills: Clear accent, pleasant voice, telephone etiquette, and good listening skills.
• Attitude: Customer orientation, service orientation, empathy, willingness to learn, conscientiousness, and team player.
• Mental Agility: Ability to grasp, relate, and respond quickly.
• Stress Management: Willingness to change and perform under pressure.
• Flexibility: Ability to work in a 24x7 work environment.
• Interpersonal Skills: Ability to work in a team, willingness to take the lead, ready to assist and share knowledge with others.
• Productivity: Adhere to Service Level Agreements / Benchmarks.
• Performance Measure: Measures target achievements, skills, and behavior at work.

Qualifications

• Education Qualification: Any Graduate. We welcome Freshers and Candidates with around 1 year of international calling experience.
• Preferred Graduates in Arts/Commerce/Science or Government Recognized Diploma (12 +3) in Hospitality Management such as Travel & Tourism, Hotels, and Interior.
• Experience in financial / service industry is preferred.
• Preferable - international call-centre experience on a transaction-based process in the insurance/healthcare/financial services industry vertical.

Benefits

• Cab Pick & Drop
• Dinner provided by the company
• Health Insurance / ESI

Salary Band: 15,000/- to 18,000/- pm CTC

Bond: 24 Months (need to sign Employment Contract)

Location: Hyderabad