Customer Success Executive

About Runo

Runo is a fast-growing B2B SaaS company offering a unique SIM-based Call Management CRM that helps businesses track, manage, and optimize their calling operations. Our product empowers sales and support teams with real-time insights and seamless communication tracking.

Role Overview

We are looking for a customer-focused and proactive Customer Success Executive to build and maintain strong client relationships, drive customer satisfaction, improve retention, and ensure timely renewals. The role involves understanding client requirements, managing key accounts, identifying upselling and cross-selling opportunities, and working closely with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Manage and nurture relationships with assigned key accounts.
• Act as the primary point of contact for clients.
• Ensure high customer satisfaction, retention, and long-term engagement.
• Maintain a low customer churn rate by proactively identifying and addressing client concerns.
• Focus on retaining existing clients and ensuring that no client is lost due to unresolved issues or lack of engagement.
• Ensure timely renewals of client accounts.
• Understand client requirements and provide suitable product solutions.
• Identify upsell and cross-sell opportunities to drive account growth.
• Conduct regular follow-ups, check-ins, and business reviews with clients.
• Work closely with internal teams (sales, product, support) to ensure a seamless client experience.
• Track account performance and provide insights to improve product usage and customer outcomes.
• Handle escalations and ensure timely resolution of client concerns.

Requirements & Tech Stack

• 0–2 years of experience (Freshers can apply).
• Strong communication and interpersonal skills.
• Customer-centric mindset with good problem-solving ability.
• Ability to build and maintain professional relationships.
• Willingness to understand SaaS products and client use cases.
• Basic knowledge of CRM/SaaS is an added advantage.

Preferred Candidate Profile

• Immediate joiners or candidates with a short notice period preferred.
• Comfortable working from the office in Hyderabad.

What We Offer

• Clear career growth path into account management.
• Exposure to SaaS products and client-facing roles.
• Fast-paced startup environment with learning opportunities.
• Supportive and collaborative team culture.