Customer Support Executive

About the Role

We are looking for enthusiastic and customer-focused Process Executives to join our team. The candidate will be responsible for handling inbound and/or outbound calls, understanding customer requirements, providing accurate information, resolving queries, and maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with customers.
• Communicate professionally and confidently with customers in English.
• Understand customer requirements and provide appropriate information or solutions.
• Resolve customer queries, complaints, and service-related issues effectively.
• Follow defined call scripts, processes, quality standards, and escalation procedures.
• Maintain accurate customer information in the CRM system.
• Achieve assigned daily, weekly, and monthly call and performance targets.
• Maintain good call quality, customer satisfaction, and productivity.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Follow company policies, data privacy requirements, and customer service guidelines.
• Participate in training, coaching, and quality improvement programs.

Requirements & Tech Stack

• Excellent spoken English with clear pronunciation and good conversational ability.
• Good Hindi communication skills.
• Strong listening and comprehension skills.
• Good interpersonal and customer-handling skills.
• Ability to understand and communicate with customers.
• Basic computer knowledge and ability to work with CRM/customer service applications.
• Good typing and data-entry skills.
• Ability to work against performance and productivity targets.
• Positive attitude, patience, and willingness to learn.
• Ability to work effectively as part of a team.
• Minimum Graduation is preferred.

Qualifications

• Freshers with good English communication skills are welcome.
• 0–3 years experience in international BPO, voice process, customer support, telecalling, sales, or international customer service is preferred.

Shift

• Day Shift, depending on the process and client requirements.
• Candidates should be flexible to work according to customer/business requirements when required.