HR Service Delivery New Associate

Job Title: HR Service Delivery New Associate

About the Role

Accenture combines unmatched experience and specialized skills across more than 40 industries. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to the exit process for resignations, terminations, and retirements, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions for current remediation and future control.
• Propose process improvement ideas that can reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
• Demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation.
• Onboard the content development team on the tool/s and processes.
• Be responsible for reporting status of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Act as the point of contact to support compliance in service delivery.
• Ensure that all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and often facilitate mandatory training sessions, including data compliance training and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance that aligns with both company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shifts in best practices.
• Learn new tools as and when introduced and share knowledge with other team members.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• HR systems and ticketing platforms (e.g., Workday, ServiceNow)
• HRMS (e.g., SAP, Workday, Oracle)
• Learning Management System (LMS) (e.g., CSOD, SABA, SuccessFactors)
• Authoring tools (Articulate 360, Lectora, Captivate, Flow 2, GOMO)
• HTML5, CSS3, JavaScript, XML
• Mobile platforms (iOS, Android, Windows Phone)
• Common software quality assurance practices

Qualifications

• Any Graduation
• B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics
• Bachelors degree in HR, Business Administration, or a related field
• Relevant experience into HR Service or Compliance-heavy role
• Written and verbal communication
• Critical Thinking
• Problem Management
• Strong English written / verbal communication skills
• Strong problem-solving skills and ability to carry out research as necessary.
• Ability to multitask and manage several concurrent work assignments while meeting agreed deadlines.
• Good organizational prioritisation skills
• Analytical and problem-solving skills
• Multi-cultural awareness
• Passion for customer service
• Team player
• Results detail-oriented
• Focus on high data accuracy