Customer Associate/Senior Customer Associate, Chat Process
Tech Mahindra
Pune(Phase 3 Hinjewadi )0–5 yrs20m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- TroubleshootingCRMCustomer service
- Work
- On-site in Pune(Phase 3 Hinjewadi )
- Pay
- ₹1–4.5 LPA
- Skill demand
- Customer service55%Troubleshooting14%CRM12%of 94 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
- Customer Associate/Senior Customer Associate for a Chat Process at Tech Mahindra.
- Freshers are not eligible for this role.
Key Responsibilities
- Provide quick and accurate resolutions to customer queries.
- Handle dual chat/multiple chat interactions simultaneously in a B2C environment.
- Manage customer queries professionally while maintaining quality standards.
- Demonstrate adaptability, attention to detail, and a customer-first approach.
Requirements & Tech Stack
- Minimum 6 months of experience in an International BPO Chat Process.
- Prior experience in the US Telecom domain will be preferred.
- Excellent written English communication skills (Minimum B2 Level proficiency).
- Typing speed of 40 WPM with 90% accuracy is mandatory.
- Strong troubleshooting, problem-solving, and analytical skills.
- Good time-management and multitasking abilities.
- Proficient in using chat support tools and CRM applications.
Qualifications
- Strong customer service orientation.
- Comfortable working in night shifts and split weekly offs.
- Willing to work from the office on all working days.