Customer Support Representative
UPS Supply Chain Solutions (UPS SCS)
Pune(Wagholi +3)0–5 yrs18h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years · Any graduate
- Must know
- OperationsLead generationCRM
- Nice to have
- Customer service
- Work
- On-site in Pune(Wagholi +3)
- Pay
- Not stated by the employer.
- Skill demand
- Customer service52%Operations20%CRM10%Lead generation4%of 96 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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UPS Supply Chain Solutions (UPS SCS)
About the Role
- Deliver exceptional customer support through live inbound and outbound calls for US-based customers.
- Assist customers with their logistics, shipping, tracking, and issue resolution needs.
- Adhere to UPS Logistics guidelines and service standards with a customer-first mindset.
Key Responsibilities
- Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues.
- Understand customer needs and offer solutions aligning with UPS logistics services, processes, and policies.
- Handle inbound and outbound calls with high service quality, empathy, and professionalism.
- Accurately document customer interactions in the CRM (SF) system, ensuring complete and precise records.
- Stay updated on UPS Logistics services, operational procedures, tools, and guidelines to provide accurate information.
- Collaborate with internal teams for timely and effective resolution.
- Identify process gaps or challenges and suggest improvements to enhance customer experience and operational efficiency.
Requirements & Tech Stack
- CRM (SF)
Qualifications
- Graduate in any stream.
- Fluency in English with excellent written and verbal communication.
- Strong problem-solving skills with attention to detail.
- Ability to analyze a problem and maintain ownership until resolution.
- Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions.
- Excellent interpersonal and active listening skills.
- Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
- Minimum 1+ years of US Customer Service experience is preferred, especially in voice support.
- US Universal Voice Customer Service experience is preferred.
- Familiarity with UPS Logistics process or similar logistics providers.
- Experience in logistics, shipping, or transportation customer service.
- Experience with order tracking, shipment coordination, or supply chain customer support.
- Ability to handle high volumes of call traffic effectively.