Customer Support Intern
ZOOP
Pune Division, Maharashtra, India6 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- 6 years+ of experience
- Must know
- Customer serviceExcelStakeholder management
- Nice to have
- OnboardingCRMHelp desk
- Work
- On-site in Pune Division · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service48%Excel8%Stakeholder management6%Onboarding2%of 90 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
We are looking for a proactive and customer-oriented Customer Success Intern to support our Customer Success team in managing client relationships, resolving queries, and ensuring a smooth customer experience. The ideal candidate should have good communication skills, a problem-solving mindset, and an interest in working with clients in a fast-paced FinTech/RegTech environment.
Key Responsibilities
- Assist in managing customer relationships and maintaining regular communication with clients.
- Support client onboarding, product walkthroughs, and basic product demonstrations.
- Understand customer requirements and coordinate with internal teams to address queries and issues.
- Track customer concerns, follow up on pending tickets, and ensure timely resolution.
- Maintain customer records, interaction logs, and updates in CRM tools.
- Proactively follow up with customers to understand their experience, usage, and satisfaction levels.
- Identify opportunities to improve customer engagement and product adoption.
- Coordinate with Product, Technology, and Business teams to resolve customer issues.
- Assist in preparing customer reports, presentations, and account updates.
Requirements & Tech Stack
- 6 months of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management abilities.
- Basic understanding of CRM tools and MS Excel/Google Sheets.
- Ability to understand product functionalities and explain them to customers.
- Strong follow-up, coordination, and problem-solving skills.
- Willingness to learn and work in a dynamic startup environment.
Good to Have
- Exposure to SaaS, FinTech, RegTech, or B2B technology products.
- Experience handling customer queries, onboarding, or support tickets.
- Familiarity with CRM platforms and ticketing tools.
What We Are Looking For
Someone who is:
- Customer-centric and solution-oriented.
- Proactive, organised, and detail-oriented.
- Comfortable interacting with clients and internal stakeholders.
- Accountable for follow-ups and closure of customer issues.
- Eager to learn about technology products and build a career in Customer Success.