International Process, Customer Support

Position: International Customer Support Specialist

Process: UK & US Process (Voice & Chat / Blended)

Location: Pune

Work Mode: Work From Office

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Days

Shift: Rotational Shifts

Joining: Immediate

About the Role

We are hiring enthusiastic and customer-focused professionals for a premium UK & US International Voice & Chat (Blended) Process. This role offers an excellent platform to develop skills and gain international exposure.

Salary & Compensation

• Freshers: Up to 4 LPA
• Experienced Candidates: Up to 6.7 LPA
• Performance-Based Incentives
• Attractive Salary Packages *(Compensation will depend on relevant experience, communication skills and interview performance.)

Eligibility Criteria

• Freshers:

• Undergraduate / Graduate from any stream.

• Excellent English communication skills.

• Strong verbal and written communication.

• Customer-oriented attitude with a willingness to learn.

• Good interpersonal and problem-solving abilities.

• Comfortable working in rotational shifts.

• Passionate about starting a career in International Customer Support.

• Experienced Candidates:

• Minimum 6 months of International Voice Process experience is mandatory.

• Prior International BPO / Customer Support experience preferred.

• Excellent verbal and written English communication.

• Strong customer-handling and query-resolution skills.

• Ability to handle challenging customer interactions professionally.

• Good understanding of customer service standards.

Key Skills Required

• Excellent English Communication
• Customer Relationship Management
• Active Listening & Empathy
• Problem-Solving & Decision-Making
• Query & Complaint Resolution
• Multitasking & Time Management
• Customer Satisfaction & Retention
• Professional Communication
• Target & KPI Orientation

Key Responsibilities

• Handle customer interactions from UK & US customers through voice and chat channels.
• Understand customer concerns and provide accurate and timely solutions.
• Manage customer queries, requests and complaints professionally.
• Deliver an exceptional customer experience at every interaction.
• Maintain quality standards and follow process guidelines.
• Ensure accurate documentation of customer interactions.
• Escalate complex concerns to the appropriate departments.
• Demonstrate empathy, patience and professionalism while handling customers.

Why Join Us?

• Opportunity to work with UK & US international customers.
• Attractive salary packages up to 6.7 LPA.
• Performance-based incentives.
• Both-Way Cab Facility.
• 5 Days Working with 2 Rotational Week Offs.
• International BPO Industry Exposure.
• Professional and supportive work environment.
• Career Advancement & Internal Growth Opportunities.
• Excellent opportunity for both freshers and experienced candidates.

Contact

HR Prajakta

Call / WhatsApp: 8530921444