Application Support Associate

Role Overview

RTAC is looking for a proactive and customer-focused Application Support Associate to assist users with software applications, investigate technical issues, and ensure smooth day-to-day operations. The role involves understanding customer concerns, coordinating with internal teams, and helping deliver a reliable user experience.

Key Responsibilities

• Assist customers with application-related queries, technical issues, and usage guidance.
• Diagnose reported problems and provide timely resolutions or escalate them to the appropriate teams.
• Record, track, and follow up on support requests until closure.
• Help users understand application features, workflows, and system functionality.
• Coordinate with development and testing teams to investigate recurring issues.
• Maintain support documentation, issue logs, and resolution records.
• Monitor reported issues and contribute to improving overall customer satisfaction.

Requirements & Tech Stack

• Basic understanding of web applications, software systems, and troubleshooting.
• Good communication skills in English and the ability to explain technical information clearly.
• Logical thinking and a systematic approach to problem-solving.
• Familiarity with MS Excel, documentation, and ticket management tools.
• Ability to manage multiple requests and prioritize tasks effectively.
• Willingness to learn new applications and work collaboratively with different teams.