Wealth Management Client Associate

About the Role

Merrill Wealth Management provides comprehensive wealth management and investment products and services. This role supports potentially multiple Financial Advisors (FAs) by providing client service support, focusing on enterprise strategic objectives, operational excellence goals, and client advocacy. The role serves as the primary point of contact for clients' service needs.

Key Responsibilities

• Provides excellent client service through educating clients on bank service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on client and Financial Advisor (FA) requests.
• Assists in aligning practices with bank policies and procedures to support operational excellence, client protection, and risk management.
• Identifies, deepens, and maintains client relationships by emphasizing bank offerings and promoting the integration of banking into daily practices, communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or increased seasonal demand, with a client-first mindset.

Requirements & Tech Stack

• Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.
• Computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.

Desired Qualifications

• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
• Possesses industry knowledge and an understanding of investment products.
• Experience working with clients, quickly fulfilling needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Detail-oriented.
• Commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent.