Service Associate

SV Process Instruments

About the Role

• Full-time, hybrid role based in Chennai.
• Involves on-site work at client locations or the office.

Key Responsibilities

• Handle customer inquiries.
• Coordinate service requests.
• Provide timely updates to clients on the status of their orders and service activities.
• Document service interactions.
• Prepare basic service-related reports.
• Assist with billing or finance-related information.
• Collaborate with technical teams to ensure accurate and efficient resolution of customer issues.
• Support scheduling, follow-ups, and communication between internal departments.

Qualifications

• Strong interpersonal skills and customer service abilities.
• Clear and professional communication skills, both verbal and written.
• Analytical skills to review service data, identify trends, and support problem-solving.
• Basic understanding of finance concepts to assist with billing, invoices, and financial documentation.
• Ability to work effectively in a hybrid setup, managing time and responsibilities both on-site in Chennai and all over south India.
• Organizational and documentation skills to track service activities, maintain records, and prepare reports accurately.
• Comfort working with office productivity tools and CRM or service management systems.
• Minimum of a diploma in electrical instrumentation or ITI.
• Freshers also can apply.
• Previous experience in a customer-facing, service, or operations role is an advantage.