Mega For International MNCs
Human Before Resource
Kolkata, Rajarhat, Newtown0–5 yrs3h agovia Naukri
Walk-in drive · 3 Nov to 27 Jan · 10.30 AM - 5.30 PM
HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 Map
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Troubleshooting
- Work
- On-site in Kolkata · internship
- Pay
- ₹2–4.25 LPA
- Skill demand
- Troubleshooting3%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
Walk-in mega drive for international MNCs in Kolkata.
CTC: 3.90 LPA
Key Responsibilities
- Field all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Document and analyze call logs to spot most occurring trends to prevent future problems.
- Maintain and update self-help documents for customers to speed up resolution time.
- Identify red flags and escalate serious client issues to Team Leader in cases of untimely resolution.
- Ensure all product information and disclosures are given to clients before and after the call/email requests.
- Avoid legal challenges by complying with service agreements.
Requirements & Tech Stack
- Excellent English communication is mandatory.
- Comfortable with night shifts.
- Comfortable with work from office.
- Must have all marksheets and certificates.
- Must have all government ID proofs (Aadhar Card and PAN Card).
- Located within 25-30 kms boundary from the office location.
- Immediate joiners required.
Qualifications
- Under Graduates and Post-Graduates can apply.
- Pursuing candidates are not eligible.
Salary
- Fresher: 3.00 LPA - 3.30 LPA
- Experienced: 3.90 LPA
Interview Details
- Walk-in Interview
- Venue: HBR, DN2, Signet Tower Unit 804, 8th Floor, College More, Sector 5, Saltlake City, Kolkata - 700091.
Contact
- Call & WhatsApp: 9147047911, 9147047910, 9147047908, 9007152957
- For further process, WhatsApp your CV to 9674757948 if no response is received.
Perks and Benefits
- Permanent and full-time opportunity.
- One-way cab facility.
- Incentives and allowances.
- 5 Working Days.