(USA) Tire and Battery Service Advisor

About the Role

This role involves providing expert member service and recommendations in the Tire and Battery Center (TBC), driving sales and service excellence, and managing service workflow.

Key Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation.
• Communicates lead time changes and order cancellations to members and makes alternative suggestions.
• Assists members with tire maintenance and repair services.
• Greets members, identifies member needs, and assists with purchasing and service decisions.
• Resolves member concerns with professionalism and empathy.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products.
• Explains warranties and ensures members receive the best service and value.
• Drives sales and service excellence by communicating the value of merchandise and services.
• Collaborates with associates across the club to promote member awareness of TBC offerings.
• Triages and prioritizes service workflow in TBC service bays.
• Demonstrates awareness of services in the queue and understands time requirements for requested services.
• Prioritizes TBC service appointments to maximize service efficiency.
• Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians.
• Completes vehicle service requests and tests.
• Operates TBC equipment properly and safely.
• Receives, stores, and disposes of merchandise and supplies.
• Completes and maintains documents.
• Operates hardware (e.g., cash registers), processes member purchases, and assists with payments, returns, refunds, and exchanges.
• Follows company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others.
• Recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and balances short- and long-term priorities.
• Displays curiosity and a desire to learn.
• Takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements and is open to and uses new technologies and skills.
• Supports others through change.
• Follows safety and security guidelines when handling TBC products and providing TBC services.
• Provides correct information to members on TBC goods and services.
• Provides TBC services and meets member needs in a timely manner.
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
• Uses TBC equipment and supplies correctly and completes required documentation.
• Follows proper procedures to prevent shrink when selling items to members.
• Assists members with payment methods, return policies, and location of items.
• Uses the cash register and completes member sales in a timely manner.
• Reports shrink issues and problems with products, services, and work areas.

Requirements & Tech Stack

• Sam’s Garage
• Tire Pressure Monitoring Systems (TPMS)
• Point-of-Sale (POS) systems
• Digital tools and handheld devices
• Cash registers

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.
• Demonstrates knowledge of safety and compliance protocols.
• Demonstrates knowledge of tire and battery industry guidelines.
• Demonstrates knowledge of service standards.
• Demonstrates knowledge of equipment operations.
• Demonstrates knowledge of product specifications.
• Demonstrates knowledge of seasonality.
• Demonstrates knowledge of phone and in-person selling techniques.
• Demonstrates strong interpersonal skills.
• Ability to effectively engage with people.
• Ability to handle challenging or trying situations with professionalism and empathy.

Preferred Qualifications

• Auto service industry experience.
• Retail experience.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

*Hourly wage range: $20.00 to $28.00. Additional compensation in the form of premiums may be paid. Eligibility requirements apply to some benefits.