Customer Service Rep(02550)

About the Role

We are searching for qualified customer service reps with personality and people skills. Domino's is growing rapidly, offering opportunities for advancement from customer service representative to management and beyond.

Key Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility.

Requirements & Tech Stack

• You must be 16 years of age or older.
• Communication Skills:
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Essential Functions/Skills:
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers for rapid and accurate precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Machines, Tools, Equipment, Work Aids:
• Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

Work Conditions & Physical Requirements

• Exposure to varying and sometimes adverse weather conditions.
• In-store temperatures range from 36°F in the cooler to 90°F and above in some work areas.
• Sudden changes in temperature.
• Exposure to food odors and cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from the oven up to 500°F or higher.
• Sharp edges and moving mechanical parts.
• Talking and hearing on the telephone.
• Near and mid-range vision.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Standing for most tasks.
• Walking on ceramic tile and linoleum surfaces.
• Work surfaces at a height of 36" to 4".
• Lifting cases of ingredients and supplies weighing up to 50 pounds.
• Carrying large cans weighing approximately 3 pounds, 7 ounces, and pizza sauce weighing 30 pounds.
• Carrying trays of pizza dough weighing approximately 12 pounds per tray.
• Pushing trays on dollies requiring up to 7.5 pounds of force.
• Infrequently navigating stairs or climbing a ladder.
• Forward bending at the waist at the pizza assembly station, front counter, and when stocking ingredients.
• Crouching/squatting occasionally to stock shelves and clean low areas.
• Continuous reaching up, down, and forward.
• Reaching above 72" occasionally to turn on/off oven controls, change prices on signs, and lift/lower objects.
• Continuous use of one or both hands; frequent and forceful use of forearms and wrists for shaping pizza dough.
• Manipulating a pizza peel and rolling cutter.
• Frequent and/or forceful pinching for assembling cardboard pizza boxes.
• Grasping cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Temperaments

• Ability to direct activities.
• Perform repetitive tasks.
• Work alone and with others.
• Work under stress.
• Meet strict quality control standards.
• Deal with people.
• Analyze and compile data.
• Make judgments and decisions.

Qualifications

• Personality and people skills.