HOME HARDLINES/ORDER CLERK

About the Role

• This role involves maintaining various display areas and providing customer service within the Home Hardlines department.

Key Responsibilities

• Maintain the check stand ends, power panel (wing), outrigger, crossover merchandise, clip/swing (strip) displays, and gift card displays.
• Provide customer service.
• Order merchandise and maintain/stock all clips/swing (strips), power panels, and check stand ends, crossovers, and gift cards per schematic.
• Verify Computer Assisted Ordering (CAO) orders are complete.
• Perform Replenishment Management System (RMS) requests.
• Coordinate with HBA and GRO Order Clerk to establish minimums in Computer Assisted Ordering (CAO) for Impulse Items.
• Comply with stockroom maintenance standards.
• Order and maintain displays for cross-over merchandise.
• Order off-shelf merchandise.
• Maintain compliance with divisional signing, recovery, shrink control guidelines, merchandising standards, ticketing standards, planograms, and composites.
• Receive and process freight.
• Perform inventory control functions.
• Verify promotions are set to standard.
• Conduct stock counts.
• Maintain accurate On Hands for Replenishment and Computer Assisted Ordering (CAO) items.
• Process product deletions.
• Verify accuracy in pricing integrity.
• Comply with corporate policies.
• Promote and follow Company initiatives.
• Maintain awareness of overstock/understock conditions to maintain ordering system integrity.
• Respond to verbal customer comments/complaints.
• Maintain compliance of Electronic Article Surveillance (EAS) standards.
• Verify all planograms are completed on time.

Requirements & Tech Stack

• Ability to perform applications in MAGIC and Handheld.
• Proficient with current Company email.
• Familiarity with industry/technical terms/processes.
• Lift truck certification/license (Implied ability or need for certification).

Qualifications

• High school diploma or general education degree (GED).
• Minimum of six months company experience.
• One-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends/graveyard shifts on an occasional basis, early shifts, and overtime as needed.
• Maintain confidentiality.
• Accuracy/attention to detail.
• Ability to organize/prioritize tasks/projects.
• Ability to work within set time frames/fixed deadlines.
• Knowledge company policies, procedures, and organizational structure (Desired).
• Proficiency with Computer Assisted Ordering (CAO) (Desired).
• Deliver and encourage other associates to deliver excellent customer service (Desired).