Junior Escalation Manager
Tint Tone & Shade
Greater Bengaluru AreaFresher4d agovia LinkedIn
About the Role
Handle and resolve customer escalations related to interior projects.
Key Responsibilities
- Coordinate with Design, Sales, Project Management, Installation & Operations teams.
- Take ownership of customer concerns from escalation to closure.
- Ensure timely resolution and effective communication with customers.
- Track escalations, follow-ups, and closure status.
- Identify recurring issues and support process improvements.
- Prepare escalation reports and share updates with stakeholders.