Parts Specialist

About the Role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

Key Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change accurately, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks (e.g., prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts).
• Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
• Perform other duties as assigned.

Requirements & Tech Stack

• Alphanumeric Sequence Matching
• Outstanding, Friendly, and Professional Customer Service
• Multitasking (handling customers on the phone and in the store simultaneously)
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service (Desired)
• ASE certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)
• Ability to meet company mandated driving eligibility requirements if driving is required.

Compensation

• Hourly rate: $18.42 - $25.05
• Actual hourly rate will equal or exceed the required minimum wage for the job location.
• Additional compensation may include annual, quarterly performance, or premiums.
• Premiums may be based on schedule, facility, season, or specific work performed.

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions (Starting Day One)
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth