Bilingual Customer Service Representative

About the Role

• Obtains client information by answering telephone calls and emails.
• Makes OB calls in response to an inquiry for information.
• Interviews clients and verifies information.
• Determines client eligibility by comparing information to established guidelines.
• Schedules clients for Employment and Training Program Orientations.
• Refers clients to third-party workforce services providers.
• Informs clients by explaining procedures, answering questions, and providing information.
• Maintains an accurate written record of transactions following established guidelines.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines.
• Recommends improved procedures.
• Updates job knowledge by studying new programs and participating in employment and training discussions.
• Performs other duties as assigned.

Requirements & Tech Stack

• HS Graduate or GED required.
• Some college or undergraduate degree is a plus.
• 6 months or more experience in customer service, preferably in a Call Center environment, required.
• Workforce or other Human Services experience is a plus.
• Strong written and verbal communication skills.
• Phone Skills.
• Listening.
• Data Entry Skills.
• People Skills.
• Informing.
• Customer Focus.
• Customer Service.
• Attention to Detail.
• Professionalism.
• Multi-tasking.

Work Environment and Physical Demands

• Must be able to sit or stand for long periods of time.
• 80% of the day will be spent sitting or standing while talking on the phone.
• Minimal Travel.