Customer Service Representative I

About the Role

Join the leader in providing smarter solutions for a safer world. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a fast-paced environment, and will be responsible for responding to customer requests, troubleshooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customers' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

Key Responsibilities

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
• Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Requirements & Tech Stack

• Clear speaking voice
• Excellent telephone manner
• Professional writing skills
• Excellent organizational skills
• Ability to manage multiple competing priorities
• Technical and analytical skills
• Ability to learn new programs, systems, and applications
• Master troubleshooter
• Use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast-paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.