Sales Voice Process Executive

Job Title: Sales Voice Process Executive

About the Role

The Sales Voice Process Executive is a full-time, on-site role based in Chennai. The executive will handle outbound and inbound sales calls, engage with potential and existing customers, and present company services clearly and persuasively.

Key Responsibilities

• Handle outbound and inbound sales calls.
• Engage with potential and existing customers.
• Present company services clearly and persuasively.
• Understand customer needs.
• Explain product features and benefits.
• Address customer queries.
• Follow up on leads to close sales.
• Update CRM or call logs.
• Meet individual and team sales targets.
• Collaborate with the sales and operations teams to improve call scripts and conversion rates.
• Maintain professional communication standards.
• Contribute to a positive customer experience.

Requirements & Tech Stack

• Voice process experience.
• Comfort with high call volumes.
• Accurate call documentation.
• Basic computer skills.
• Basic CRM skills (data entry, call management tools).
• Familiarity with MS Office or similar applications.

Qualifications

• Strong communication and interpersonal skills.
• Clear spoken English and Tamil.
• Active listening.
• Customer-focused approach.
• Sales and negotiation skills (lead conversion, objection handling, basic upselling and cross-selling).
• Proactive attitude.
• Reliability in meeting targets.
• Ability to work collaboratively in a fast-paced, performance-driven environment.

Beneficial Qualifications:

• High school diploma or bachelor’s degree.
• Prior experience in telesales or call centers.
• Ability to work in rotational shifts.