Client Relationship Associate

About the Role

Archer is collaborating with Vanguard to connect them with exceptional professionals for the Client Relationship Associate role. This position involves answering client requests, completing transactions to resolve client needs, and potentially escalating issues.

About This Job

At Vanguard, the Client Relationship Associate role is crucial in fulfilling the company's mission: “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” Associates assist clients through significant life events like buying a home or preparing for retirement. The role involves connecting with clients via inbound phone calls to address account-related needs.

Total potential compensation for this role is between $74,500 - $77,500 ($52,000 - $55,000 base salary based on licenses held plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within the first year upon obtaining required licensing and achieving performance standards.

Licensing Requirement

• The SIE is a mandatory requirement and must be obtained no later than 14 calendar days before the identified start date.
• Vanguard will provide training resources and a voucher to cover the exam cost.

Key Responsibilities

As a Client Relationship Associate, you will:

• Partner with clients via inbound phone calls to assist with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
• Lead with empathy and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions.
• Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience.

Requirements & Tech Stack

• Strong interpersonal and client relationship management (CRM) skills.
• Customer-facing and/or in-bound phone experience.
• A learner’s mindset and an appetite for financial acumen.
• Undergraduate degree or equivalent combination of experience, preferred.
• This job requires a Series 7 and 63 regulatory license and/or registration (e.g., FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

How We Will Help

Vanguard will provide:

• Fully paid training, coaching, and continuous support needed to pass the SIE, FINRA Series 7, and 63.
• Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve.
• Hands-on coaching by purpose-driven leaders.
• Acumen building on Vanguard's products and services.

Special Factors

• Vanguard is not offering visa sponsorship for this position.
• Vanguard has implemented a hybrid working model.