Bilingual Hybrid Development Representative

About the Role

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Hybrid Development Representative (HDR) role is a foundational entry point into our sales organization, designed to develop future Account Executives. This is a structured path for professional sales careers, with a clear expectation that high performers will advance through the Toast Sales Academy.

The Journey: HDR → All-Bound Sales Development role → Account Executive (AE)

The Timeline: 12-18 months to become an Account Executive.

Key Responsibilities

• Serve as the critical first step in the sales pipeline, responsible for building and qualifying opportunities.
• Execute high-volume outreach to prospective businesses to determine mutual fit for the all-in-one digital platform.
• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospect needs and how they can benefit from the digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to Account Executives.
• Learn and execute inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role.

Requirements & Tech Stack

• Bilingual Fluency: Fluent in Mandarin and English (read, write, speak).
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses self-discipline and sustained effort to achieve daily activity goals and recover from rejection.
• Growth Mindset: Actively seeks and applies feedback; proactively self-assesses performance for growth areas.
• High Self-Accountability: Driven by measurable results; takes ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Ability to handle rejection and objections professionally while driving positive outcomes.
• Aptitude for Critical Thinking: Curious, resourceful, and adept at processing new information to solve complex problems.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across calls and written outreach.
• Strong Organizational Skills: Meticulous attention to detail and effective time management.

Qualifications (Nice to Haves)

• Previous Sales or Sales Internship experience.
• Experience participating in Collegiate Sales Competitions.
• Direct experience working in the hospitality or retail industries.

Note: Toast will not sponsor applicants for work visas for this role.