Apprentice

About the Role

The Banking Servicing Network aims to be the industry benchmark for operational excellence and innovation, delivering seamless, secure, and sustainable financial services. As the face of the company, this role involves creating positive interactions with customers, from onboarding to assisting with everyday needs, while growing skills through industry-leading training and ongoing coaching.

Key Responsibilities

• Focus on Customer First Resolution, owning and solving customer inquiries via banking chat.
• Ensure customer queries/issues are resolved to the best of your ability.
• Comprehend and respond to all customer queries with immediate resolution to ensure customer satisfaction.
• Deliver on Employees, Customer and Shareholder metrics as per goals.
• Adhere to Quality and Compliance guidelines.
• Communicate effectively and recognize tone and mood of customers through written communication.
• Employ an adaptable and customer-centric approach to situations.
• Deliver superior service through personalization and empathy in communication.
• Provide end-to-end customer service via chat.
• Ability to address 2-3 conversations simultaneously.

Requirements & Tech Stack

• Bachelor’s degree.
• Not more than 5 years of difference between highest education degree completion date and joining date.
• Should not have enrolled in any prior Government Apprenticeship programs.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• A willingness to learn and adapt to new tasks and challenges.
• Ability to maintain confidentiality.
• Ability to work in 24*7 Rotational shift timings.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to work effectively in a team environment.