Associate-Tech Ops Engineering

About the Role

The Enterprise Technology Services organization partners with every part of American Express to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. This team supports the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, this team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. They also provide product management for core enterprise platforms and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are looking for a motivated and technically skilled Associate – Technology Operations Engineering to join our team. In this role, you will be responsible for ensuring the stability, reliability, availability, and performance of business-critical Identity applications and technology platforms. You will work closely with engineering, infrastructure, and cross-functional teams to proactively monitor production environments, troubleshoot complex technical issues, drive incident resolution, and implement automation and operational improvements. The ideal candidate will bring a strong problem-solving mindset, a passion for operational excellence, and a commitment to delivering resilient, scalable, and highly available technology services in a fast-paced environment.

Key Responsibilities

• Conducts root cause analysis and resolution of problems
• Participates in the development and deployment of preventative maintenance procedures
• Adds value to Disaster Recovery Testing
• Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements
• Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
• Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories
• Takes part in incident management, preventive solutions and resolutions to the Manager/Director
• Play a part in discussions between the Business Unit CIO and infrastructure teams
• Take part in culture of innovation and experimentation, constantly pursue and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure
• Works with teams of larger scope to fine tune and configure systems for performance attainment

Requirements & Tech Stack

• Applicable experience in production/service delivery/operations support environment
• Good to have a security background with stress on authentication and cyber security
• Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus.
• Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools)
• Hands on CICD pipelines
• Knowledge of ITIL Service Operations processes
• Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)
• Basic understanding of containerization, docker and Kubernetes
• Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases
• Good communication and interpersonal expertise
• Able to understand SRE practices

Qualifications

• Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree