Customer Specialist
CarMax
Madison, WIFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- AccountingOperationsAuditing
- Nice to have
- SalesCustomer serviceExcelMicrosoft Office
- Work
- On-site in Madison
- Pay
- Not stated by the employer.
- Skill demand
- Sales25%Operations23%Accounting2%Auditing2%of 150 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
As a Customer Specialist at CarMax, you will deliver an iconic, customer-first experience, acting as a trusted guide through the car-buying and selling journey. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams.
Key Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements & Tech Stack
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent.
- A valid driver’s license.
- Ability to lift up to 25 lbs.
- Ability to accurately read and transcribe data.
- In addition to your hourly rate, this role also includes a monthly team-based bonus targeted at 25% of base salary, based on store performance vs goal.
Qualifications
- Sales or customer service experience in retail or similar environments (Preferred).
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) (Preferred).