Customer Service Representative

About the Role

This is an entry-level, full-time Customer Service Representative position.

Key Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Monitor voicemail messages and ensure they reach the appropriate team members.
• Send invoices, payment reminders, and other notices to policyholders.
• Accept and process customer payments over the phone.
• Handle incoming, outgoing, and returned mail, including daily trips to the post office.
• Run month-end reports and distribute them.
• Provide backup support to the billing department, including applying payments and sending notices.
• Prepare and distribute birthday, holiday, and thank-you cards.
• Assist other departments with general office and administrative tasks.

Requirements & Tech Stack

• 18 years of age or older.
• Friendly, helpful personality with strong communication and customer service skills.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to comfortably answer and manage calls using a multi-line telephone system.
• Strong organizational skills with the ability to handle multiple tasks, stay on top of details, and work accurately.
• Willingness to learn new tasks and help wherever needed.
• Ability to perform general office tasks (filing, copying), lift heavy objects and load paper bins.

Previous insurance experience or knowledge of personal lines underwriting is helpful, but not required. Training will be provided.

Work Schedule

• Four days from 8:00 am–4:30 pm.
• One day from 8:00 am–12:00 pm.

Compensation & Benefits

• $17.50 per hour starting pay.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Opportunity to advance your position and pay.